Privacy Policy – How We Handle Your Information

Welcome to the Privacy Policy of theddpay.com, an independent educational website that publishes guides about the DDPay app. This policy describes how we collect, use, store, and protect information when you visit this website.

• This policy covers this website only. It does not cover the DDPay app itself, its servers, or how the app handles your data.
• This website does not handle payments. We never ask for your UPI PIN, OTP, passwords, or bank details. Anyone asking for those in our name is a fraudster.

By using this website, you agree to the practices described here.

• Information you give us voluntarily: If you contact us through the Contact Us page, we receive your name, email address, and your message. We use this only to reply to you.
• Automatic technical information: Our servers and analytics tools record basic details when a page loads – your device type, browser name, operating system, pages visited, time spent, and a rough country-level location from your IP address. This data is aggregated and does not identify you personally.
• Cookie information: We use small text files called cookies to remember basic preferences and understand how readers use the site.

We do not collect your mobile number, bank account, UPI ID, or any financial information. This website has no login system or registration form of its own.

• To respond to your queries: Contact form messages are used to answer your question, fix website issues, or document scam reports you send us.
• To improve our content: Aggregated reading patterns show us which guides help people and which confuse them.
• To keep the site secure: Technical logs help us detect attacks, abuse, and attempts to spread malware through fake pages.
• To understand our audience: Country and device statistics help us make the site load faster for Indian users on Android phones.

We do not sell, rent, or trade your personal information with anyone, for any reason, ever.

• Basic functionality: Remembering preferences so pages feel consistent between visits.
• Anonymous analytics: Understanding which sections readers find useful, how long they stay, and which devices they use. This data is aggregated – we cannot see "who" visited, only broad patterns.

How to control cookies: You can block or delete cookies in your browser settings at any time. On Android, open your browser's Settings > Privacy and manage cookies there. Blocking cookies will not stop the site from working.

• Telegram: Our community channel is operated by Telegram. Joining it means your Telegram data is handled under Telegram's own privacy policy.
• Google Fonts: We load the Poppins font from Google's servers, which may record a standard request log as described in Google's privacy policy.
• UPI and bank apps: When you pay someone via UPI inside the DDPay app, that transaction is handled by your bank and the UPI network – never by this website.

When you leave theddpay.com, this Privacy Policy no longer applies.

• Website service providers: Hosting and analytics companies that help run the site may process technical logs under confidentiality obligations.
• Legal requirements: If a court or law enforcement agency legally requires specific records, we will comply to the extent required by Indian law.
• Scam documentation: If you send us a scam report, we may publish the scam details (website names, group names) in our User Safety Guide – but never your personal contact information.

• Encrypted connection: This website is served over HTTPS, which encrypts data as it travels between your device and our servers.
• Minimal data: The less we collect, the less there is to protect. We deliberately avoid collecting financial or sensitive personal data.
• Access control: Only the editorial team can access contact messages and site logs.
• Regular reviews: Security practices are reviewed monthly alongside our content updates.

• Contact messages: Deleted within 12 months of the conversation ending, unless a scam report needs to stay documented (personal details are removed first).
• Technical logs: Aggregated analytics are retained for up to 26 months. Raw server logs are rotated and deleted automatically.
• Cookies: Most expire within 30 days; session-based ones vanish when you close your browser.

• Access: Ask us what information we hold about you
• Correction: Ask us to fix incomplete or inaccurate details
• Deletion: Ask us to erase your information, subject to legal obligations
• Objection: Object to any processing you consider unnecessary
• Withdraw consent: Stop using the site or disable cookies at any time

To exercise any of these rights, send your request through the Contact Us page with the subject "Privacy Request". We respond within 30 days. We will never ask for your OTP or UPI PIN to verify a privacy request.

This website is intended for adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, tell us immediately through the Contact page and we will delete it as soon as we verify the request.

When you register, trade, or withdraw inside the DDPay app, you are sharing data with the app's developers and your bank – not with this website. We are an independent guide. We do not receive your app account details, trade history, or wallet balance.

For questions about how the app handles your personal data, use the in-app support chat. What we can do is teach you how to stay safe – the complete walkthrough is on our DDPay download and trading guide.

When we make a significant change, we update the "Last Updated" date at the top of this page. Continuing to use the site after a change means you accept the updated policy.

Version history:

• v1.0 (22 October 2026): Original privacy policy published with the launch of the website
• v1.1 (22 October 2026): Expanded cookie section, clarified third-party services, added children's privacy section

Questions about this policy are welcome. Use the Contact Us page with the subject "Privacy Request" for access, correction, or deletion requests. We aim to reply to every legitimate privacy request within 30 days.

It is important to understand that this privacy policy covers only the theddpay.com website, not the DDPay app itself:

• This website (theddpay.com): We collect only what you voluntarily send through the contact form, plus basic analytics. We never see your trades, wallet balance, or UPI details.
• The DDPay app: The app has its own privacy policy and data handling practices. Any data you enter inside the app (mobile number, UPI ID, trade history) is managed by the app's own systems.
• UPI payments: All UPI transactions happen between your bank and the other user's bank. Neither this website nor the DDPay platform processes or stores your bank credentials.

For questions about the app's data practices, use the in-app support chat.

• Use a strong, unique password: Do not reuse passwords from other apps or websites
• Never share your OTP: Your OTP is for your eyes only – DDPay support will never ask for it
• Check UPI IDs carefully: Before sending payment, verify the recipient's UPI ID matches what the app shows
• Avoid public Wi-Fi: Use your mobile data or a trusted network when making trades or logging in
• Keep the app updated: Install the latest version from theddpay.com to get security patches

For more safety tips, visit the User Safety Guide.