DD Pay Privacy Policy | How DDPay Protects Your Data 2026
Understand how DD Pay collects, uses and secures your personal information on theddpay.com
1. Introduction – DD Pay Official Privacy Policy
Welcome to the official Privacy Policy of DD Pay Official, operated at theddpay.com. This policy explains how DD Pay collects, uses, stores, protects and shares your personal information when you download our app, register an account, or interact with our platform.
At DD Pay Official, safeguarding your personal data is a core commitment. We operate as India's trusted C2C (Customer-to-Customer) token trading platform and take full responsibility for how your information is handled throughout our services.
By downloading the DD Pay app from theddpay.com, creating an account, or using any of our features, you agree to the terms described in this privacy policy. If you disagree with any portion of this policy, please stop using our platform immediately.
🔒 Our Privacy Commitment to Every DD Pay User
- We gather ONLY the minimum data necessary to run our platform securely
- We NEVER sell or rent your personal information to any third party
- We NEVER store your UPI PIN, bank passwords, or payment credentials
- All stored data is encrypted on secure, protected servers
- You can request full deletion of your account data at any time
- We follow applicable Indian IT laws and data protection guidelines
2. Information We Collect – What Data Does DD Pay Gather?
DD Pay collects certain information to deliver a smooth and secure trading experience. Below is a complete breakdown of what we collect and why each piece of data is necessary.
2.1 Information You Provide Directly
When you register on the DD Pay platform through theddpay.com, you voluntarily provide:
- Mobile Number: Primary identifier used for OTP verification, login, and account security
- UPI ID: Required to receive payments from token buyers – we do NOT store your UPI PIN
- Referral Code (if applicable): Recorded for referral commission processing only
- Profile Settings: Display preferences and account configuration you set yourself
2.2 Information Collected Automatically
When you use the DD Pay app or visit our website, we automatically collect technical data for security and performance:
- Device Information: Device model, Android version, and unique device identifiers
- App Usage Data: Features used, session duration, and general interaction patterns
- IP Address: Used for security monitoring, fraud detection, and preventing unauthorized access
- Log Data: Error reports, crash logs, and performance metrics for app improvement
- Network Type: Whether you are connected via WiFi or mobile data
2.3 Transaction Data
As a C2C platform, we maintain trading records for dispute resolution and platform integrity:
- Token buy and sell order history
- Transaction amounts and timestamps
- UPI transaction reference numbers (for dispute resolution only)
- Limited trade partner information (within the context of each transaction only)
3. How We Use Your Information
DD Pay uses the information collected for specific, legitimate purposes related to operating our platform. We do not use your data for any purpose beyond what is described in this policy.
| Data Type | How We Use It | Legal Basis |
|---|---|---|
| Mobile Number | OTP login, account security, support communication | Contract performance |
| UPI ID | Facilitate C2C payments between buyers and sellers | Contract performance |
| Device Information | Security checks, fraud prevention, unauthorized login detection | Legitimate interest |
| IP Address | Security monitoring, suspicious activity detection | Legitimate interest |
| App Usage Data | Platform improvement and feature optimization | Legitimate interest |
| Transaction Records | Dispute resolution and trading history visibility | Contract performance |
| Referral Code | Processing referral commissions and milestone bonuses | Contract performance |
4. Data Sharing – Who Can Access Your Information?
DD Pay takes data sharing extremely seriously. We do NOT sell, rent, or trade your personal information. Limited sharing occurs only in these specific circumstances:
- Other Traders (Limited): Your UPI ID is visible to trade partners only during active transactions for payment purposes
- Service Providers: Trusted technical vendors who help operate our platform (bound by strict confidentiality agreements)
- Legal Authorities: When required by Indian law, court order, or to prevent fraud and criminal activity
- Business Transfers: In a merger or acquisition, data may be transferred to the new entity under the same privacy protections
5. How We Protect Your Data – Security Measures
DD Pay implements multiple layers of security to keep your personal information safe from unauthorized access, misuse, or loss.
- Encryption: All data is transmitted and stored using industry-standard encryption protocols
- OTP Authentication: Every login requires OTP verification on your registered mobile number
- Session Security: Automatic session timeouts prevent unauthorized access on shared devices
- Fraud Monitoring: Real-time monitoring systems detect and block suspicious activities
- Access Control: Only authorized team members with specific roles can access user data
- Regular Security Reviews: Our systems are periodically reviewed and updated for security compliance
🔒 What DD Pay Will NEVER Do
- Ask for your UPI PIN, bank password, or OTP via call, message, or support chat
- Request payment to resolve your support issues or disputes
- Store your sensitive financial credentials on our servers
- Access your bank account or make transactions on your behalf
6. Your Rights – Control Over Your DD Pay Data
As a DD Pay user, you have full rights over your personal data. Here is how you can exercise these rights:
- Right to Access: Request a summary of what personal data DD Pay holds about you
- Right to Correction: Update inaccurate or outdated information through your account settings
- Right to Deletion: Request permanent deletion of your account and associated data
- Right to Restriction: Ask us to limit how we use your data in specific circumstances
- Right to Withdraw Consent: Stop using the platform and request data removal at any time
To exercise any of these rights, contact us through the in-app support feature or via our official Telegram channel. Data deletion requests are processed within 30 days.
7. Cookies & Tracking Technologies
DD Pay's website at theddpay.com may use minimal cookies and tracking technologies to improve user experience and measure site performance.
- Essential Cookies: Required for basic website functionality and security
- Analytics: Anonymous usage statistics to understand how users interact with our site
- No Advertising Cookies: We do not use advertising or remarketing cookies of any kind
You can disable cookies through your browser settings, though some features may not function correctly without them.
8. Children's Privacy – Minimum Age Requirement
DD Pay is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18. If we discover that a user under 18 has registered on our platform, we will immediately delete their account and all associated data.
If you are a parent or guardian and believe your child has registered on DD Pay, please contact us immediately through in-app support for immediate account removal.
9. Privacy Policy Updates & Changes
DD Pay reserves the right to update this privacy policy at any time to reflect changes in our practices, technology, legal requirements, or platform features. When significant changes are made:
- The "Last Updated" date at the top of this page will be revised
- Users may be notified through the DD Pay app or official Telegram channel
- Continued use of DD Pay after updates constitutes acceptance of the revised policy
We encourage you to review this privacy policy periodically to stay informed about how DD Pay protects your information.